@chris_1989 ok, this is a long one but i’ll share it..
at the end of August, a fella walked into our salon (maybe 40-50s) with a shih tzu.. he asks to book in for an appointment for later that afternoon .. we tell him that our salon is booking out about 2-3 weeks but we can book him and then add him to the cancellation list. he agreed. we booked him in for 2.5 weeks later. anyways, the day before, we always send out reminder calls for our dogs the next day to remind them of their appointment, and if not on file, we remind them to bring their proof of rabies vax.
the day of his appointment comes, this fella no-shows..
we call to see if he’d like to reschedule, no answer. we go on with our day. about a week later, this same fella walks in and asks to book an appointment with us.. i pull up his file, i let him know that he must show up to the next one if he books and he says he will.. we book him for 2 weeks later and remind him to bring the rabies certificate AGAIN (for the 3rd time) .. the appointment day arrives AGAIN .. he shows up for his 9:00am appointment at 9:17am (no warning given of lateness) .. anyways, i agree to still take his dog but id be adding an additional fee for him being late. but first, i need the proof of rabies (who knew???) .. i asked him for it, he acted FLABBERGASTED that i’m even asking for this!!! he started fumbling words and saying “i was never told i needed this! i do not have it with me!” and i said “sir, i booked both of your appointments, including the one you no-showed - i know for a fact that i reminded you to bring this verification 3x” and i turned my computer to him and showed him his previous appointment spot with “PP knows to being rabies proof”. He got SO defensive and said “f*
k you all. i booked today off of work for this special appointment. i’ll be back in 45 minutes and you better take my dog.” and then he stormed out before i could even respond. *37 minutes later (so about an hour past his original apt time) he shows up and slams his paperwork on the table and said “there”. i said to him “are you looking to reschedule?” and he got SO nasty with me when i said that. he said “no, i have an appointment an hour ago” and i said “i do not have time for your dog as i have 2 dogs coming in 30 minutes and it’ll put me behind for my entire day” and he literally SAYS “that’s not my problem, you are obligated to take my dog”. i told him to please exit the salon and he will not be welcome back to our location. he got my name and left while swearing a bunch at us. well, he called back that day to LIE about the entire encounter saying i called his dog ugly and didn’t want to groom it.. thankfully, my salon manager was literally IN the salon when all of these encounters had happened earlier that day.
i hate people.