New client for just a bath and nails. Appointment is at 1:00pm. She calls and asks if she can come in later since something happened at home. I told her I could take her at 5pm. She said she'll just keep the 1pm. (Red flag)
Proceeds to wall in at 1:25pm. No call saying she'll be late, nothing. No rabies paperwork either. She's irritated the second she walks in when I ask her for rabies paperwork. Ranting anout how inconvient this is blah blah. (Yes its very inconvenient for you to show up to your apppintment 25 minutes late) can't find it and at this point it's like 1:30. I had a doodle coming in in 15. I told her we will have to reschedule in order to give her pup the best undivided attention blah blah blah. She reluctantly re-schedules.
She comes in today. Again. 20 minutes late. Acts like it's no big deal. We told her we can still take her since we had no other dogs but there will be a $10 late charge. She flips a shit but eventually agrees. Then right when we are about to take the dog back, she asks if we take checks, (we dont) and she flips a shit again and said she'll just "go somewhere else" I told her I'm sorry you don't agree with our policies and to have a nice day.
I know too many groomers in my past that would of just given in. And this is why customers act like this.
STAND YOUR GROUND AND DO NOT LET CUSTOMERS BULLY YOU INTO MAKING EXCEPTIONS.
Those are not the kind of customers you want/need.
*if she called and said she was going to be late, I would of been a lot more accommodating. But she didn't. She knew she wasn't gonna be there on time and refused the later appointment because "she has to be home for dinner" she literally said that's why she couldn't come in at 5.
0 respect for my time.
Proceeds to wall in at 1:25pm. No call saying she'll be late, nothing. No rabies paperwork either. She's irritated the second she walks in when I ask her for rabies paperwork. Ranting anout how inconvient this is blah blah. (Yes its very inconvenient for you to show up to your apppintment 25 minutes late) can't find it and at this point it's like 1:30. I had a doodle coming in in 15. I told her we will have to reschedule in order to give her pup the best undivided attention blah blah blah. She reluctantly re-schedules.
She comes in today. Again. 20 minutes late. Acts like it's no big deal. We told her we can still take her since we had no other dogs but there will be a $10 late charge. She flips a shit but eventually agrees. Then right when we are about to take the dog back, she asks if we take checks, (we dont) and she flips a shit again and said she'll just "go somewhere else" I told her I'm sorry you don't agree with our policies and to have a nice day.
I know too many groomers in my past that would of just given in. And this is why customers act like this.
STAND YOUR GROUND AND DO NOT LET CUSTOMERS BULLY YOU INTO MAKING EXCEPTIONS.
Those are not the kind of customers you want/need.
*if she called and said she was going to be late, I would of been a lot more accommodating. But she didn't. She knew she wasn't gonna be there on time and refused the later appointment because "she has to be home for dinner" she literally said that's why she couldn't come in at 5.
0 respect for my time.
you just moved here and the furthest neighborhood from the shop is like 15 minutes. And you're still late. The audacity of some of these people man.
SAY IT LOUDER FOR THE PEOPLE IN THE BACK