Hey y’all. So, I recently started grooming at a daycare that never had a stylist before. This has been great so far, but the original receptionist parted ways and now we’re working with a newer receptionist who’s never worked with a groomer before so I wanted to type up a little sheet to help her set up appointments.
There have been a few miscommunications where the client is ultimately unhappy with the service because it wasn’t our in the system right and they drop off before I arrive. These are small things mostly like a customer asking for a small trim (where I do a face, feet, & sanitary trim) but they actually wanted a full haircut just not taking off a whole lot of hair. This is partly my fault for having not called them to double check but up to this point it was never an issue and the notes put in were what the pet parent requested. This has even resulted in a bad review, unfortunately.
So far I’m the only thing I can come up with is:
-are you looking for an all over trim / or just a tidy up on the face/feet/sanitary?
I am also struggling to figure out a way for her to understand when I have openings and for what dogs. There is a day in the future where I have 5 large doodles booked all within a two hour time frame. I regularly do 7-9 dogs a day, so I feel like that’s where it may be confusing to her because it fits within the number. I explained I typically view one doodle as two dogs due to the amount of work but other tips are greatly appreciated.
Much thanks![Two hearts :two_hearts: 💕](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f495.png)
There have been a few miscommunications where the client is ultimately unhappy with the service because it wasn’t our in the system right and they drop off before I arrive. These are small things mostly like a customer asking for a small trim (where I do a face, feet, & sanitary trim) but they actually wanted a full haircut just not taking off a whole lot of hair. This is partly my fault for having not called them to double check but up to this point it was never an issue and the notes put in were what the pet parent requested. This has even resulted in a bad review, unfortunately.
So far I’m the only thing I can come up with is:
-are you looking for an all over trim / or just a tidy up on the face/feet/sanitary?
I am also struggling to figure out a way for her to understand when I have openings and for what dogs. There is a day in the future where I have 5 large doodles booked all within a two hour time frame. I regularly do 7-9 dogs a day, so I feel like that’s where it may be confusing to her because it fits within the number. I explained I typically view one doodle as two dogs due to the amount of work but other tips are greatly appreciated.
Much thanks
![Two hearts :two_hearts: 💕](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f495.png)