brileemoot
New member
I had a client call today and I just can’t tell if I handled it appropriately or not - so all opinions welcome
Client called and left a message saying the following:
“I brought (dogs name) in mid-April for a groom and he got pink eye shortly after, I guess the day after his groom. I got a huge vet bill today and we need to have a discussion”
This was the 3rd time I groomed her dog, I sanitize my tools between each groom, 1 dog in the salon at a time, used the same products as the past 2 times, and in my 8 years of grooming have never had a client report pink eye. I called her back, it went to voicemail so I said:
“Hi client, I’m sorry to hear that (dogs name) got pink eye. It’s been 3 weeks since his last groom, and pink eye can be caused by many different things like pollen, mold, dust, dander. Because you waited 3 weeks to see your vet and notify us, I’m not able to extend any help with the vet bill since there is no guarantee he received the infection here and not some time in the past 3 weeks. If you’d like to continue to book I can use hypoallergenic products on him going forward”
Maybe I just jumped to conclusions, but to wait almost a month and then ask me to cover vet bills for a problem I hadn’t heard of until today? Curious how others would’ve handled this
Client called and left a message saying the following:
“I brought (dogs name) in mid-April for a groom and he got pink eye shortly after, I guess the day after his groom. I got a huge vet bill today and we need to have a discussion”
This was the 3rd time I groomed her dog, I sanitize my tools between each groom, 1 dog in the salon at a time, used the same products as the past 2 times, and in my 8 years of grooming have never had a client report pink eye. I called her back, it went to voicemail so I said:
“Hi client, I’m sorry to hear that (dogs name) got pink eye. It’s been 3 weeks since his last groom, and pink eye can be caused by many different things like pollen, mold, dust, dander. Because you waited 3 weeks to see your vet and notify us, I’m not able to extend any help with the vet bill since there is no guarantee he received the infection here and not some time in the past 3 weeks. If you’d like to continue to book I can use hypoallergenic products on him going forward”
Maybe I just jumped to conclusions, but to wait almost a month and then ask me to cover vet bills for a problem I hadn’t heard of until today? Curious how others would’ve handled this