Edit: I called the shop. The manager was very surprised that the groom was not completed. The manager and owner had a chat and immediately offered a comped groom. They said they groom many shepherds, have a lot of experience and that there isn’t a reason for a gsd to go home damp. No questions about who was the groomer or anything. The owner said they will do the groom and will make it right.
This is the experience that I remembered from a year ago. I will continue to book my dog with the owner if things go well! Thank you for all the suggestions and encouragement. A little bit of respect goes a long way.
I will still tip 30% on the comped groom if it’s done well.
This is the experience that I remembered from a year ago. I will continue to book my dog with the owner if things go well! Thank you for all the suggestions and encouragement. A little bit of respect goes a long way.
I will still tip 30% on the comped groom if it’s done well.