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@carleyk There was a fairly well off woman that had 3 shih tzus in a full show coat. Never brushed them or bathed them, she would bring them in every 3-6 months. They were all 15+ years old, severely matted, feces and urine caked into their fur. The dogs didn't walk with a full stride because of...

Edit: I called the shop. The manager was very surprised that the groom was not completed. The manager and owner had a chat and immediately offered a comped groom. They said they groom many shepherds, have a lot of experience and that there isn’t a reason for a gsd to go home damp. No questions...

@adrian64 I’m glad they made it right. It would be a shame otherwise since my previous experience was great

@adrian64 Yes I called and they’re comping my next groom and the owner will groom my dog. My dog basically has normal GSD fur. It’s a problem when I can’t get my comb through you know what I mean?

@kotizer I hope it was due to inexperience vs intentional laziness. A lot changed in the salon and they have quite a few more groomers. If things go well with the owner, I’ll continue to book with him since he’s actively grooming!

@kotizer Yeah they said I could come in 30 minutes early. The groomer had about 3.5 hours to do the groom, they had me pick up after 60 minutes at latest. Like my dog is a GSD mix, doesn’t have long hair. It was shocking to see my comb just hang off of the dog. They had the audacity to say my...

@amethyst86purple I think I’ve slowly grown to be a bit overprotective and it doesn’t reflect how the people were (I think). I have a very hands off approach lol

@christianisaac There was an older man with a miniature poodle, came in every 4 weeks and always got a puppy cut. The dog was so cute and hilarious! It was always a laugh. For the older man it's just a matter of fact to bring his dogs in to the groomer. He's been doing this with multiple dogs...

@johnredeemed103 I hope so! I’ll continue to book with the owner if I have to if all things go well!

@deepseed386 The mix I used was this: 1 quart of 3 percent hydrogen peroxide (fresh bottle), • ¼ cup of baking soda (sodium bicarbonate), and • 1-2 teaspoons of liquid dish soap This blasted all smells from my dog. The only places it didn’t was around her mouth since I didn’t want her ingesting...

@johnredeemed103 The owner is comping my next groom. They were really surprised my dog was sent home damp. They were super kind about it and said they will groom my dog personally at our next appointment.

@deepseed386 Oh my god I remember calling because my dog got skunked the next day. I could hear the receptionist flipping through the pages trying to find an immediate spot. A groomer got on the phone and said do not put water on your dog. 😆

@dbellpreach I was surprised they didn’t finish the groom. My dog was the last in the shop. The shop doesn’t close until 2 hours after I picked up my dog. I found the owner and they’re super kind. He said he would personally do a full groom for our next service (covered by the salon).

@cicion I see, I'll give them a call tomorrow and ask about that! I found the name of the previous groomer by combing through reviews. I definitely don't want the same groomer since it clearly shows that they aren't really trustworthy, especially for something as 'simple' as a bath and brush.

@meg008 I believe this was a different groomer compared to the last one. I'm not sure where the last groomer went, they hired quite a few more people since I went last. It was over a year ago since I went there but it's the same owners. I just can't recall the names. I actually bought a force...

@wandereroftruth My dog is a GSD mix. I was not expecting a deshed or anything, just a nice bath and brush! I usually do it myself every 4-5 weeks, including force drying. I wanted her to get used to it so the groomer and my dog wouldn't have a difficult time. My dog starts barking quietly after...

@rhoda I would trim your dog down in weight. The dog needs to be on the very lower end of normal. I've had some great advice from really good ortho vets and they highly recommend keeping the dogs very lean. Do you have a force dryer? That might help you to blast a lot of the...

I'm so disappointed by the groomers at the place we went to today. I sent my dog before and had 0 issues, the folks there were fantastic! At drop off the groomer said my dog was the last dog on their schedule. 50 minutes in, she called to ask how I wanted the feet done and that she will be done...