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@jennypink They absolutely tell us horrible stories in brick and mortar salons.

@godswillservices You could just unplug it

@david652020 DermAllay would be suitable for both

@caldwelobert I get where you're coming from. But if a dog gets a hold of you, you can be out of work for weeks or months, and there's a possibility of losing your career altogether. Ask yourself, Is taking an aggressive dog worth the money? If it is, charge a hefty behavioral fee and make it...

@itsthatislandgirl Nope. Does giving them a discount lessen your work? Absolutely not. Charge them full price every time.

@caldwelobert So don't take him back. There is absolutely nothing that says we have to groom aggressive dogs, difficult dogs, or dogs we just don't like.

@skyrue Customer service oriented does not mean being disrespected by customers. Asking for a discount, for a service they choose to get, is disrespectful of your time, skill, and education. I've had clients ask for a discount. My answer is always, Discounts are not something I offer. If they...

@stanley_4 Well of course. But OP said everything else was fine

@stanley_4 If the rest of the coat is in good shape, there's no reason to shave the entire dog. Only the parts that need it.

@kate22 If the dog has behavior issues, then dematting should not be done. It is the owners job to maintain the coat. It is our job to maintain the cut. If they don't do their job, we can't do ours. Especially when it's been 7 months between grooms. Shave what you have to. If the owners don't...

@maebee_so There is none. People are stupid.

@patrick_andrei I'll hand scissor, but my price instantly doubles and will likely be even more than that. I've never had anyone take me up on it 🤔