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  1. W

    Had a complaint today, looking for advice! The dog ended up chewing/itching itself until it was raw several days after the groom

    @clare5890 I actually had them sign a matting release when they checked the dog in, it’s a section of the forum and we highlight it when it applies to the dog, I will definitely take the extra time to go over the risks and fully explain the risks to guests in the future. I’m just super bummed...
  2. W

    Had a complaint today, looking for advice! The dog ended up chewing/itching itself until it was raw several days after the groom

    @livelifeliving33 I’ll try the corn starch in the future, I do have a witch hazel spray that I use from time to time on dogs that get shave downs, I genuinely feel bad because the photos she sent show several spots that have scabbing but they are all along the edge of his belly and look like...
  3. W

    Had a complaint today, looking for advice! The dog ended up chewing/itching itself until it was raw several days after the groom

    As the title states, I did the dog over a week ago and today got a call saying that the dog has developed raw patches along it’s belly and groin from chewing and itching itself. It did come in matted and I had to shave its belly and one of its legs in a 10, did the rest of him in a 7 because...
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