mcmuhammed
New member
- Cowlicks leaving bald spots on legs and chests. This was my first negative complaint and it was when I was going through petsmart academy and it crushed me even though the trainer so there was nothing I could and people were just stupid sometimes.
- Irrations and bruises, or as one owner put it "cuts", I had 10 stripped a matted doodle and it had bruises and irrations all over the body, but no Knicks or cuts, and the owner called saying I had cut her dog all over, keep in mind this lady also wanted a 3 inch scissor hair cut and despite me saying I was going to shave it down she thought that if i just bathed the dog the mats would come out? She also wrote a review saying I was rude and when the manager called to ask about it she said I was rude and didn't have this problem with the girl who did it last time, plot twist? I was the girl who did it last time
- Taking the fur too short. This comes from mainly mixed breeds owners, especially doodles but not always. I once did a 1in cc on a "mini husky" (owner was strong in saying it wasn't a pomsky but a mini husky), and during check in I trippled check that she wanted fur off the back, going as far as to touch the fur on the back and say "so you want this to be an inch long correct?" And she said yes and then a 5 days later deciding it was too short and called to complain.
- A dog injuring the owners kid with its a nail. A week after her appt owner called to get a refund bc one of the dogs nail had split her toddlers lip after she jumped on him claiming it was bc I didn't buff the nail good enough.
- And this is the most recent one. Saying I gave her dog an eye infection bc I "cut" it and was going to "blast us on social media if we didn't pay the bill". For context this dog had recently been shaved down by a different salon and the dog was matted again by the time it came in but I told her I could do a schnauzer cut as long as the dog let me brush him out. Upon wetting the dog in the bath and separating the fur I saw what appeared to be an eye infection, I showed my salon lead and she said it was ok to continue as long as I felt comfortable, which I did bc the dog wasn't showing any signs of pain. So after brushing out this dog and being very gentle around the eye it got a schnauzer pattern, including beard and eye brows, I showed the owner at check out and recommended a vet and we were joking around so I thought everything was chill with us until two days later she stormed in and said I cut her dog and gave it an infection and her vet even said so and gave us the bill. To which we were like how did a, we cut your dogs eye with my clippers if it has eyebrows, b, there no way we created an full blow obvious eye infection within the 3 hrs we had the dog. We contacted the vet and they were like "um, no we didnt say you guys cut this dog and gave it the infection." And then when we told this lady that she threatened to tell everyone she knows we cut her dog if we didn't pay her bills.
Suffice to say I'm over this holiday season already.