Natures Recipe botched batch. Customer service wants me to send them a cup of my batch for testing

[therepublicsfinesthour]

We have always fed our six year old, 60lb pit bull / husky / Australian shepherd mix the natures recipe salmon & sweet potato mix. He has a lot of allergies that make him super itchy and his itchiness was lessened by going grain free.

So, for six years this dog has had the same food. The batch we recently got looked completely different (the kibble pieces were smaller and much darker). I emailed them about it and basically they told me “it’s fine” with no follow up.

Then I found a piece of plastic embedded in one of the pieces of kibble and emailed them again (sent photos of the plastic embedded). Now they’re asking me to send them a cup of the food for testing in the mail. They said they’d pay for shipping but am I crazy for thinking that’s way too much work for 0 reward? Couldn’t they just give me a coupon or something? Especially as a loyal customer. Damn.

 

[aldericus]

@therepublicsfinesthour This is quality control. Send it out so they can ensure a recall is not necessary. Imagine if plastic was in the entire batch and not just your bag.

 

[therepublicsfinesthour]

@aldericus I think there is based on other posts. I guess I’ll send it in but I’m still confused about the customer service aspect

 

[ernestcop]

@therepublicsfinesthour Send them the cup and then consider switching diets. Ignoring the dangers of grain free, Nature’s Recipe doesn’t meet WSAVA guidelines. There are safer options for dogs with allergies.

 

[therepublicsfinesthour]

@ernestcop Thank you!

 

[megz1985]

@ernestcop That and I feel as though the company should keep some of.each batch to test if concerns like this come up (I believe Purina does this)

 

[honestscript]

@therepublicsfinesthour Send them the food along with the lot number and expiration date. This is quality control. There is more than just 0 rewards here.

 

[kaleandcoffee]

@therepublicsfinesthour Issues aside, that brand isn’t WSAVA compliant. Switch her to something that is.