I had an appointment booked with this “schnoodle”. I work corporate and the way our system works is it automatically generates a price for each breed and what I didn’t realize is this schnoodle was massive!
Our schnoodle pricing is for tinier fellas, and I completely missed the fact that the groom was $61 for a XL dood. My manager came in and noticed this and adjusted the pricing. The base price went up to $117, and with various matting fees and behavioral fees it went up to $147.
While shaving the matting out of the dog, we attempted to call the owner multiple times to discuss the price change and apologize. We left a voicemail and decided to carry on with the groom, despite the dogs behavior.
This was a rescue, and he had not been groomed once as a one year old pup. He was awful - biting, snapping, thrashing. We were really just focused on getting the matting out so at the very least we can send him home more comfortable than he came in.
The owner calls back and is furious about the price. She demands the groom for $61, to which my manager politely tells her there is no way we can do that for a dog this size. The owner decided to pick up the dog half-done and we do not charge them. Keep in mind, we still would’ve done this dog. The owner just didn’t wanna pay the adequate charge for a dog this size.
A man picks up and is generally just passive aggressive. “Oh, he’s fine at home so I don’t know what you guys are talking about.” Then why bring him here if he’s such an angel at home…
My manager even gave them free brushes to apologize for the miscommunication about pricing. We shaved out all the matting and gave them free brushes…all for the owner to go on Facebook and write a lengthy post about how awful we are.
What sucks the most is I can’t defend myself due to social media policies, naturally. I should probably stop looking at it but it’s bugging me!
The owner claimed we gave the dog an ear infection despite no bath taking place. He was here for maybe 2 hours max. She said the dog is well groomed and taken care of.
Explain the golf ball sized matting on his bum then. What about the tight matting in his paws that a thirty blade was having trouble cutting through? What about the filthy condition this dog was in? He left my table covered in filth and my hands BROWN.
This made me realize what every other groomer rants about - you can try all you want to help a dog, and at the end of the day you will still take the blame for the owners neglect. Sigh.
Our schnoodle pricing is for tinier fellas, and I completely missed the fact that the groom was $61 for a XL dood. My manager came in and noticed this and adjusted the pricing. The base price went up to $117, and with various matting fees and behavioral fees it went up to $147.
While shaving the matting out of the dog, we attempted to call the owner multiple times to discuss the price change and apologize. We left a voicemail and decided to carry on with the groom, despite the dogs behavior.
This was a rescue, and he had not been groomed once as a one year old pup. He was awful - biting, snapping, thrashing. We were really just focused on getting the matting out so at the very least we can send him home more comfortable than he came in.
The owner calls back and is furious about the price. She demands the groom for $61, to which my manager politely tells her there is no way we can do that for a dog this size. The owner decided to pick up the dog half-done and we do not charge them. Keep in mind, we still would’ve done this dog. The owner just didn’t wanna pay the adequate charge for a dog this size.
A man picks up and is generally just passive aggressive. “Oh, he’s fine at home so I don’t know what you guys are talking about.” Then why bring him here if he’s such an angel at home…
My manager even gave them free brushes to apologize for the miscommunication about pricing. We shaved out all the matting and gave them free brushes…all for the owner to go on Facebook and write a lengthy post about how awful we are.
What sucks the most is I can’t defend myself due to social media policies, naturally. I should probably stop looking at it but it’s bugging me!
The owner claimed we gave the dog an ear infection despite no bath taking place. He was here for maybe 2 hours max. She said the dog is well groomed and taken care of.
Explain the golf ball sized matting on his bum then. What about the tight matting in his paws that a thirty blade was having trouble cutting through? What about the filthy condition this dog was in? He left my table covered in filth and my hands BROWN.
This made me realize what every other groomer rants about - you can try all you want to help a dog, and at the end of the day you will still take the blame for the owners neglect. Sigh.