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So quick update, and thank you for all the support and kind words. My wife and I met with the manager of the PetSmart today and they have offered the following recourse to make amends: Refund of original grooming cost ~ $85 6 X nights of dog daycare/pets hotel (about a $200 equivalent)...

@r025 Thanks I'll do this for sure. I imagine they'll offer a refund tomorrow, my wife paid when she dropped her off so it was already handled when I picked up the dog. I took her straight to the car so didn't realize the extent of the damage until I'd gotten home

So I just got back from PetSmart in Southlake, Texas and they completely messed up a cut on my Golden Retreiver. I'm incredibly annoyed and speaking to the store manager tomorrow, would appreciate any other advice. I'm also concerned (since, against our instructions, they shaved her) about the...