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@stranjah1987 My favorite was a lady who recently brought in her matted golden doodle and asked me to groom her "like a Golden". I spent 15 minutes explaining to her that I couldn't do that, because her dogs hair was very different from Golden hair, after which she looked me right in the eye and...

@samantham Agreed. That's why I never say ruin, just change. Plus most dogs are inside 90% of the time anyways, so really being "exposed to the elements" is not the huge danger owners think it is usually.

@samantham Shaving a double coated once probably won't damage it, which is why dogs who have their coats shaved cod surgery generally grow back fine. And OPs dogs coat should grow back as well. But multiple shavings of a double coat will DEFINITELY change it. I never say ruin, just change. I...

@pixelneko A blow out (or "deshed") will make sure all of the dead hair is being removed as her coat grows, which will basically clear the way for the new growth.

@pixelneko If you're not concerned about a refund, then just adjust the type of groom you ask for next time. You can definitely say "last time she was shaved and we do not want that" if you are going to the same salon. If you try a new salon, I would suggest asking the previous groomer what...

@pixelneko As for talking with the groomer, I would definitely recommend that you be specific if/when you bring your pup back. What exactly did you request? IME I have a lot of owners who come in with double coated dogs and say "trim her short all over" but really mean "just trim her feathers...