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@ahealingpen If I could find the right boarding place for my (dog) reactive dog I sure as hell wouldn't have any issue driving them out of the way. That said I think based on everything you've posted here, what you said in your post is thr best option if they aren't willing to drive and pick...

@karosti That's awesome I'm glad it was resolved so well, I bet you anything it won't happen again they're gonna make lots of notations not to ever let that dog leave damp now

@karosti I just wanna say, idk any groomers that "mistreat" someone's dog because we get called out on doing subpar work. If anything its gonna make me make sure you ALWAYS get the best work going forward. Imho anyone that takes pride in their work is going to offer you a discounted next groom...

@wandereroftruth I will on an old dog comfort groom or a dog that can't stand but I explain that to the client. It sounds like she's had decent work from these people before so sounds to me like someone was trying to rush. And she said it was a GSD so no way they got a decent deshed.