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@caferobusta I don’t think I’ve ever heard of an owner asking to see the dog before tipping, even if owners were unhappy with grooms they still tipped but asked for a discount on the bill (if the groom is not fixable). I can’t imagine standing there watching an owner decide to withhold a tip...

@tini91 My favorite was, "Are you serious? It's a small dog, what itll take an HOUR to bath at most? Are you that incompatent?!?" Didnt even have her dog in our system yet, no idea of the breed and she also insisted her dog did not have rabies so it didnt need to have a rabies shot before the...