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@sarahbethcole As a groomer myself, no one will judge you on the condition of the dog if you‘re honest about the reasoning behind it. The dog has been passed on like that into your care. I really wouldn’t risk trying to demat the dog yourself if you don’t know what you’re doing. It’s hard to...

@karosti That’s ridiculous. It would take me an hour just to wash & thoroughly dry, nevermind the prebrushing, combing and deshedding. Even more so considering it’s a larger breed being a GSD mix. Definitely rushed, proven by the fact that she came home damp and tangled with unbrushed coat. So...

@karosti I’d definitely go back and at least have a talk with them about how you aren’t happy with the groom that you paid for. You’ve tipped and paid, you should be getting what you’re paying for and if you’re not happy you have the right to complain or bring it up to them. It sounds like a...

@heaven91 You’re definitely not overreacting or in the wrong for asking for a refund. It is normal to have some irritation and possible small nicks from shaving out mats, it can happen. This however looks butchered, you can see the teeth of the clipper blade in the skin. It looks like she’s...

What’s the difference? I currently own the CC Big G slicker, but unsure of what the big K does that the G doesn’t.

@evall Quite often, a lot of them are aware of the state of the coat and realise that it can’t be saved. There would be no arguments or protest when I mention having to shave down and I’ve had a couple come to me for that very reason. I’ve had some that just let their dog get incredibly matted...