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@ernestservant Grooming is an extremely difficult and skilled trade and dependent on many things like dogs size, behavior, coat type and frequency. $180 isn’t anything crazy. You get what you pay for and I’m assuming this a skilled grooming who sounds like she really cares about the training and...

@xekuter All good. I have to give her some credit, the pup is super good for bath / blow dry / nails / prep, etc. but the length that she has let her dogs coat grow out to it totally traumatizing. Even after his scrub and soak in deep clean shampoo he smelt musty during blow dry :/ even if I...

@xekuter Oh I didn’t de-mat anything. He’s been bathed and dried plenty of times (super well behaved little man). And I line brushed through his whole coat, but I did not break up any mats that didn’t come out with regular brushing and spray. I left that option for parent to achieve in 6 weeks...

@christian39 Agreed and lesson learned. Will be turning her away if she doesn’t agree to a shave for next FG.

@yahunatan That’s what it’s coming down to next visit. Should have just pulled the trigger or turned her away but lesson learned and she has 6 weeks to figure it out, and I have 6 weeks to tell her her dogs gonna he shaved 😂

@amethyst86purple I charged for a mini groom, added an extra charge for the brushing I did do, and on top of that charged an over 30 minutes of drying fee due to the sheer amount of coat we had to bathe and dry.

@fig That’s sorta the point I was trying to get across to parent (“you’ve found someone willing to abuse your dog for $”) that if parent thinks she can get it out at home hopefully she’ll realize how time intensive, stressful and painful this will be for her pup, and if she wants to do it it’s...

@ayen That’s what is gonna come down to if she still doesn’t agree next visit.

@clare100 We do. I have notes that she refused my full groom offer and am prepared to shave her pup next visit, but it’s a good idea to say that in the reminder calls :)

@thankfullness For sure. And maybe she’ll come back in 6 weeks ready to come to terms of what needs to happen. Either that or it’ll be a rude awakening. I needed to use stronger words when chatting with her. Thanks for the reassurance and advice! Like I said, rough day and I just needed to vent...

@thankfullness I am frustrated at myself that I even gave her the option. I’m a new groomer and it was a rough day. Literally called my boss for reassurance. That’s what it will come to in 6 weeks, unfortunately I just pushed out the problem. Noted for future.

Already dreading when this client comes back in 6 weeks… One year old doodle who has never gotten a full haircut. I felt the dog over and made NO promises to parent about the condition of his coat. Noticed some matting on the belly and noted to parent but told her I would bathe and dry to...