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@annalee I'm not sure I'd call them ideals, more of my pessimistic view of people lol. Though I know that there are amazing customers that outweigh the negative experience

@annalee It's not really fear or anything. If we're looking for an emotion, it's mostly anger and annoyance. It's not that hard to be cordial and I will bend over backwards for clients that actually respect my time and don't jerk me around. This, on the other hand, I find disrespectful and then...

@cglil In my experience, when they call at their appointment time and say "I'll just be five minutes!" It usually means more because they're JUST leaving their house. It's more believable if it's a couple minutes or so before their appointment and they say that. In that scenario, for my...

@ch4dd Exactly. It's the principle of it for me. You wouldn't do this at a doctors office

@skyrue I honestly have no issues with being a time Nazi. The way I see it, if a customer is giving me a courtesy call ahead of their appointment, that's absolutely fine with me. I don't mean call at the time you're supposed to be here either. You were told what time to be there, agreed and then...

@ljmaxalot We don't have a receptionist, though I wish we did. I always make it a point to tell new people that they should ask us about a client that calls to be late. So far our new girl will come in and ask us how we want to deal with our late customer if they call/show up late

@rickt65 That's my thought too. She was already overbooked with dogs, so turning someone away for being late isn't a problem. I just don't understand why she caved

I must be the meanest, most heartless groomer in the world... Anyway, I take a phone call and it's a woman calling to say she'd be five minutes late to her appointment. Mind you, she's calling at her scheduled appointment time. Now she wasn't my client, but her groomer was jam packed with dogs...